Complaint
Posted 9/2/2021
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 09/02/21
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POTWIN, KS
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Defective mattress
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I have purchased a mattress from Ortho mattress
in 2013 with 10 years warranty. In 2015, the mattress started to pulge up and had lumps on each side.
contacted Ortho mattress and paid $60 for inspection fee. They had agreed to replace my mattr... Read More »
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Review
Posted 4/21/2011
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1 Review
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0 Question
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22 Profile Views
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0 Answer
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Trustlinker since 04/21/11
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Review 4/21/2011
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The previous review saying Ortho refused to replace the mattress unless there was a 1 and 1/2 inch impression in it is standard for the mattress industry. Just about ALL mattress companies have the same warranty so this should not be held against... Read More »
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Review
Posted 2/17/2010
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1 Review
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0 Question
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17 Profile Views
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0 Answer
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Trustlinker since 02/17/10
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Review 2/17/2010
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This is a nice little boutique store in Manhattan Beach with a very competant gal managing this showroom. She is straightforward, and will work with you in every way. She is nice and friendly and knows a lot about beds. Her customer service skills... Read More »
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Complaint
Posted 4/8/2009
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1 Review
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0 Question
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28 Profile Views
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0 Answer
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Trustlinker since 04/08/09
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Hawthorne, CA
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Review 4/8/2009
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Ortho Mattress has a "satisfaction policy" that makes it almost impossible to get satisfaction. 3 months after I purchased a mattress set with a 10 yr warranty, I noticed the mattress was sagging. I called the company & they graciously arranged fo... Read More »
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