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Problem Under Resolution- very frustrating company to deal with.
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"I am in the process of trying to resolve this problem but it does not seem very promising as although they seem very helpful on live chat, which is a very arduous process, it is not followed through with any action. Countless mails remain unanswered. My son paid a lot of money-saved from his birthday and Christmas- for a lovely gold chrome Xbox rapid fire controller unavailable in the UK. When it arrived he was thrilled but there were problems with friends hearing him on Xbox Live. The company told me to send it back with the headset he used and they would pay the postage costs which I double checked were OK before I returned it all. I sent screen shot live chat conversations to prove this. We were told he had to choose a different shell as they were experiencing problems with them and he was gutted as they were available in the UK anyway. It was returned without the brand new headset worth £18. I cannot get any refund of postage costs or the headset cost which they kept. To make matters worse the X button sticks so badly he cannot use the controller at all now. They expect me to return it again for repair! He is 13 years old and has learnt a very hard lesson in life. I cannot recommend this company as their customer service is truly shocking especially from UK. It seems to me you can be very lucky and everything works fine when your controller is received or you can be very unlucky and have to endure a customer service which is frustratingly unhelpful and unpredictable. I wish I had read all the negative reviews online relating to their very poor customer service record. If you get caught up in a problem with this company, that is when you will truly experience what frustration means. You pay the money and you take your chance. "
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