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Horrible company!
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At Wright Property Management, it seems as though one hand doesn't know what the other is doing. In early March, my wife and I were looking for an apartment in the Covina area, and came across WPM. We met with a gentlemen who works for the company part time and basically shows the properties so the office staff doesn't have to. He was helpful and seemed to have a decent knowledge of the apartments and features. We came across a town home style unit that was in the process of being repainted. It seemed nice and the price was right. My wife and I talked about it for a couple of days and we decided to fill out the Application to begin the process. It took almost two weeks before WPM took a look at the app and told me that they would need some additional information...Why would it take two weeks to look at the app after we showed interest in a property and handed them money to run our credit??? This should have been the first red flag. Anyway, about a week later we finally received an answer, I believe this was 3/28/2012. WPM asked us to meet them that weekend to sign the contract and move in. We weren't ready at the time and asked if we could move in 4/15/12. Well we made arrangements to meet the weekend of the 15th to do the walk through and sign the contract. We arrived at the apartment on the 13th, Upon arrival, we were told that the Kitchen stove had not been replaced, there were cabinet drawers missing in the kitchen, the countertops in the kitchen were in horrible condition. It looked like the countertops were used as cutting boards, cabinets doors were falling off, the walls were in horrible condition (looked like the painter patched the holes in the walls and didn't bother sanding before painting) and the apartment was dirty, this is just to name a few things I saw... And amongst this there were dead bugs, insects and roaches throughout the apartment, including the upstairs bedroom areas!? My wife and I were in shock. When I saw live roaches in the living we got out of there. We told the gentlemen that we would have to think things over and that we would contact him the following day.
The next day we contacted the gentleman from WPM and explained to him that we would no longer be interested in the apartment or any other apartment from WPM. We asked that our security deposit be returned. He informed us that the office would have to contact us. Come Monday morning the office contacted us and told us that the money could not be returned because it was used to hold the apartment. I explained to Yvette the situation and asked that we come to an agreement and not to go about things the hard way. It is very simple, the agreement was never to give them the $500 deposit as a holding deposit for the apartment, but that we were giving our security deposit to show our seriousness in wanting to rent the apartment with them. Yvette went on to say that a judge would be in favor of WPM because they could not rent the apartment because they were holding it for us. I told her that they couldn't rent the apartment at all because it was clearly not ready for some one to move in. She didn't have much to say other than playing the 'I am only an employee here and I can't make the decision to refund the money'. I told her that they were also in breach of contract, she tried saying 'well we have contractors fixing the apartments and when they say they are ready well, we believe them'. Nice to know that you don't care to verify if it was in fact complete or to check the quality of the work done. After our conversation she explained to me that 'the owners were out of town in Europe and would not return till 4/26', at which time she claims they will make a decision. To bad I did not wait till then to take further action.
Before all of this happened, I referred a family member to WPM and she was about to hand over a deposit for an apartment.
What a joke. WPM is a horrible company. I do not recommend unless you don't mind lies and roaches.
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