Kestutis S.'s review of Wolfgang Puck

Wolfgang Puck

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Complaint Posted 1/6/2011
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Review 1/6/2011
I am a laboratory metallurgist for a manufacturing firm. A friend of mine recently bought a set of cookware from HSN (Home Shopping Network) that has Wolfgang Puck's name stamped on it. After using the cookware, the items developed spots which worried my friend. These spots would not go away, and would reappear after every use with the same pattern. My friends were worried about food contamination and asked me to examine the product.

After examining the spots and the cookware, I realized that the cookware was not made of stainless steel as advertised, but made of plain carbon steel and coated with a thin layer of chrome. Plated chrome by nature is brittle, and flaked off the steel substrate during use. Cathodic corrosion between steel and chrome ensures that corrosion would reappear after every use.

The cookware set is advertised as "stainless steel". The bottom of the cookware is stamped "Wolfgang Puck" and "stainless steel". Only the bottom clad piece is stainless steel. The remaining metal of the piece is chrome plated plain carbon steel, and not stainless steel as advertised. The "stainless steel" marked on the bottom is at the very least misleading.

Very few cookware items I know of are made from chrome-plated plain carbon steel. Most of them are made from true stainless steel (or aluminum). As a metallurgist, I believe it is unconscionable to sell such a product made in this manner.

My friends are contacting HSN and seeking resolution on this matter. I am surprised that Wolfgang Puck's good name is put on shoddy product.
 
 
 
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Additional Business Information
Hours   Phone   (800) 275-8273 Address   100 North Cresent Drive, Suite 100
Beverly Hills, CA 90210
Website   Email   Jonathan@importsources.com
Contact   Jonathan Other  
 
 
 
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