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Dont buy if you dont want to deal with their customer service!!!! Ridiculous
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I never write reviews but this is probably how frustrated I am with the company. Worst customer service ever!! All attitude like they are not getting paid enough to answer phones and assist customers. I used to love this site, and have purchased so much merchandise for my store from this site. I placed an order on December 1, 2013 and still have not received my order, or any information on what's going on, and they have not given me any solutions. This may be the last time I order anything from here. I called last month for information on where my shipment was, they claimed they were going to conduct an investigation. I called a week later, and nobody put in a investigation request in!!! Today I have called a total of two times, the girl who picked up was full of attitude and while I was getting my order number hung up on me. I called back and she placed me on hold for 10 minutes and then transferred me to another rep who has no idea why I was calling. It is a joke dealing with them. They have now lost a great customer, and I can only hope they improve what they are lacking!..... I was directed to call USPS for the status of my order, and the funny thing is there was never an investigation conducted. SMH! At this point all I want is my money back.
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Business's response - by Joy J.on 1/15/2013
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Hi Nicole,
We apologize if there was no immediate reply provided and if our customer service personnel were not able to give you immediate update regarding your package.
Just to clarify that there was an investigation being done by US Postal Service and I have provided you the USPS case number.
I have spoken to you after what happened and informed you that your package is being "held" at customs in your country awaiting payment for duty tax which is your responsibility to pay.
I hope this is clear that it is not USPS fault or our fault regarding the delay on delivery of your package.
Kind regards,
Joy -WFS
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