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They stole my money 2 weeks ago!!!
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Yes. They dare to simply steal money out of my credit card. First of all, from all the bad reviews I have read, my situation is different since I have NEVER purchased or ordered any product from Wen. I DO NOT buy things from TV. I have a beautiful hair
and have no need to buy stuff from junk ads. I HAVE NO IDEA how these scammers have my credit card information. I realized today April 2nd of a charge of $32.65 made with my Visa on March 19th. So weird. I have not ordered anything last week, 2 weeks ago,
a month ago,6 months ago, or a year ago. I called tonight twice. First person transfer me to an extension where nobody answer the phone. Second call. I explained for the second time to the Customer rep that when I key my phone number (the only number which
I have had for the past 8 yrs.) in the automated system to find "MY SUPPOSED ACCOUNT" they can't find an account associated with such phone number. weird again. Then I keyed my zip code and number address, same response. No account found. HOW IS THAT POSSIBLE??!!
how those scrupulous scammers can steal my money without even having me on their files? The second CSR gave me a fax number to send proof that WEN HAIR BY CHAZ charged my credit card WITHOUT CONSENT. I hope to get an IMMEDIATE response otherwise I will take
legal actions in name of ALL people being scammed by the WEN HAIR company. Then, they will become from rich to bankrupted .
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Business's response - on 6/3/2013
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Dear Syl,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are also welcome to send an email to us at customerservice@guthy-renker using the subject line RE: Trustlink Review. Please make sure to provide your full name and address as well a contact phone number where we can reach you. This will allow us to locate your account and contact you with a resolution in a timely manner.
Thank you very much and kindest regards,
Thomas
Guthy-Renker LLC, Corporate Escalation Team
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