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Review 2/23/2009
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WPR IS A GOOD, SOUND COMPANY THAT DOES EXCELLENT WORK OVERALL.....HOWEVER, MR. RANDALL APPARENTLY WILL TAKE ADVANTAGE OF SITUATIONS IF YOU ARE NOT ON TOP OF THINGS. FOR EXAMPLE, WHEN WE STARTED OUR PROJECT, WE HAD TO DEMO EXISTING OFFICE SPACE WHICH HAD SIX FIRE RATED DOORS EXISTING. ON THE PROPOSAL HE PROPOSED 7 NEW FIRE RATED DOORS, AND ONLY AFTER I POINTED OUT TO HIM WE HAVE SIX DOORS ALREADY DID HE CHANGE THE QUANTITY REQUIRED. MIND YOU, HE HAD BEEN IN THE SPACE NUMEROUS TIMES AND ALREADY KNEW WHAT WAS CONTAINED IN THE SPACE. MY LAST EXAMPLE IS: WE HAD A PROPOSED GLASS BLOCK WALL CONSISTING OF 645 GLASS BLOCKS. THE QUOTE WAS $6450.00 INSTALLED. DUE TO ADA REQUIREMENTS, THE WALL HAD TO BE ALTERED AND ONLY 297 GLASS BLOCKS WERE REQUIRED. HE STILL CHARGED THE $6450.00 AND EVEN AFTER MY REQUESTING A REFUND, HE REFUSES. ALL CHANGES TO OUR CONTRACT REQUIRED A CHANGE ORDER BE APPROVED AND SIGNED BY MYSELF OR MY WIFE; HE DID NEITHER, BUT HAS SINCE PRESENTED SOME BILLS FOR CHANGES HE UNILATERALLY APPROVED USING MY MONEY AND BASED ON THAT REFUSES TO GIVE ME THE REFUND??? HE'S A GOOD GUY, BUT I SUGGEST YOU WATCH HIM CLOSELY!!! I AM NOT HERE TO BAD-MOUTH MR. RANDALL, BUT I FEEL HE WAS INCONSIDERATE AND UNFAIR AT MY EXPENSE. HAD HE EXPLAINED THE CHANGES BEFORE HAND AS WAS DONE WITH EVERYTHING ELSE, I AM SURE WE MAY HAVE BEEN AMENABLE TO THE CHANGE; BUT TO USURP OUR AUTHORITY AT OUR EXPENSE IS JUST NOT RIGHT!
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