Debbie H.'s review of Vizio

Vizio

         
Customer Reviews & Ratings
Complaint Posted 3/15/2011
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Review 3/15/2011
My Vizio 42inc HDtv was purchased in 2008. It started a flickering on the screen. I called thinking it was still under warranty but was told it was out by 2 weeks. I called Vizio for help customers service gave me the number to hdrepair. I found out that it will cost me $461 to repair. I can buy a new one for around $500. I called back to Vizio was told they cant do anything. I asked to talk to someone higher up maybe a Level 3 or 4 person and was told no one was there but the team lead person. I then wrote a complaint online and was giving a copy paste response by the online help which seems like the person didn't even read what I wrote. I have asked for higher up to call and still nothing. I was also told by Vizio they never heard of this type of problem yet all the reviews I have read are all the same issues. I want my tv repaired. I paid $1000 for it and believe it should last longer then 3 years. I have a Sanyo that was my mother n laws and it is over 20 years old. Why can't Vizio stand by their products. I wont buy another Vizio and I will make sure to pass along what I know to everyone else. Seeing their customer service doesn't want to contact me again.
 
 
Business's response - on 4/14/2011
Dear Debbie H., We are sorry to hear that you have had an unsatisfactory experience with VIZIO. When given the opportunity we work with our customers and VIZIO has offered to work with you towards resolution. I have been in contact with you via email. Please feel free to continue to email me or call me If you would still like to discuss your review or the options we spoke about previously and I would be happy to speak with you. Sincerely, Anna V. VIZIO Inc.
 
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Additional Business Information
Hours   Phone   (949) 428-2525 Address   39 Tesla
Irvine, CA 92618
Website   http://www.VIZIO.com Email   avangilder@vizio.com
Contact   Anna VanGilder Other  
 
 
 
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