Cindy M.'s review of Vizio

Vizio

         
Customer Reviews & Ratings
Complaint Posted 5/20/2012
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VIZIO - worthless product and the company doesn't care
VIZIO is the worst company I have ever dealt with in my life. I bought a VIZIO TV from Dell and 14 months later it completely stopped working. Turn it on and only the VIZIO symbol comes up on screen. I called VIZIO and asked them to fix or replace my TV based on the obviously faulty workmanship. They said too bad, you're out of luck but referred me to their repair company who said that for a mere ~$350 extra dollars they'd be happy to repair the TV. Are you kidding me??? So not only does VIZIO not stand behind their product, they are running this racket to get MORE money from consumers to fix their horrible products. How is it LEGAL to sell products that you KNOW are worthless? How is this company still in business? If nothing else it's grossly unethical to take unsuspecting consumers money for your junk that you KNOW is junk. The Internet is full of complaints about their products breaking after one year (or less) and the company not standing behind their workmanship. How does the BBB not do anything about this? Why are state and national attorneys general not on this? I am filing a complaint with the AG in my state (Texas) under the deceptive trade practices consumer protection act (DTP-CPA). Texas laws regarding consumer protection are very strong and I'm confident we can put this company out of business. Hopefully some hungry lawyer will read this and launch a class action lawsuit against VIZIO as well. I wish there was an option for 0 stars or negative stars as 1 star is far too much for this horrible, unethical company.
 
 
Business's response - on 5/22/2012
Dear Cindy M., We are sorry to hear that you have had an unsatisfactory experience with VIZIO. A message has been sent to you with my contact information. I would like to discuss your situation to see what I can do to help. Please contact me at your convenience and I will be happy to speak with you. Sincerely, Anna V. VIZIO Inc.
 
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Additional Business Information
Hours   Phone   (949) 428-2525 Address   39 Tesla
Irvine, CA 92618
Website   http://www.VIZIO.com Email   avangilder@vizio.com
Contact   Anna VanGilder Other  
 
 
 
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