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Review 1/19/2010
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This company is an absolute joke. We've paid them over $5000 in premiums during the last 5-6 years and never filed a claim until this month when one of our Boxers collapsed and was diagnosed with Cardiomyopathy. I looked at the policy and saw that Cardiomyopathy is covered, but limited to $531, which I thought was ridiculously low, but since we were out nearly $2000 in veterinary bills, $531 was better than nothing. Well, today we received notice that our entire claim was rejected because they don't cover "hereditary conditions". First of all, I was never told that there are a whole list of conditions that my Boxers wouldn't be covered for, or I wouldn't have purchased the insurance. I went through all of my paperwork and found absolutely no mention of it. I had to go to the FAQ section of their web site to find any information about these excluded conditions. What they are doing is extremely misleading and, if you ask me, downright despicable. I just canceled both policies and I am going to make it my personal mission in life to make sure that everyone I come in contact with knows what a despicable company this is.
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