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Jeremy Hardy was more than competent and a pleasure to work with. Thanks, Jeremy!
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We just completed a refinance of our home mortgage with Unity West Lending. Jeremy Hardy was our loan officer. Even though we have been through the refinance process before and knew our loan would be approved, it is still time-consuming and can be stressful. Jeremy is a dedicated professional who was knowledgeable, thorough, and accessible and worked to make the experience as streamlined and painless as he could. He was always responsive and personable, going the extra mile to make every step clear and easy to understand. We knew what to expect next and he provided timely feedback when requested information had been received or more information was required. He seemed as pleased as we were when the loan was approved and then funded. Yes, it’s his job, but it is apparent that customer service and satisfaction are important to Jeremy and more than just boxes to check off. There was a potential problem during the signing process when the notary realized my husband was entering the date in a non-standard, potentially unacceptable format. It was late in the day but Jeremy was available and calmly resolved the problem, preventing any delay or rework.
Sometimes (maybe more than sometimes) we were impatient and cranky: “One more form??” Jeremy was patient and imperturbable through it all. It was a sincere pleasure doing business with him and we would unhesitatingly recommend him.
Final note: being a military family we appreciated the military connection evident in his signature block and his respect and thanks for our family’s military service.
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