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They are so impatient on the phone
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I have not used United Windows's service yet, but I experienced a very poor professionalism and impatient consultation on the phone with them. Here is what happened, I emailed them to ask a quote for the price with all my detailed measures. They emailed me back with a quote. Two days later they called back, want to schedule a visit to them, which is fine. I said before that, I would like to make sure I understood your price quote, windows and doors style, and adding up total amount, etc. In my very surprising way, she talked VERY impatiently, sounded like she really wanted to hang up the phone as soon as possible. You can clearly feel her tone is so ignoring, no respect to customer. I consulted several windows/doors companies before united windows, never have such a feeling like this. I know no matter how good their price is, their service won't be good because I can really feel their heart is not there, at least from their telephone service. Be honest that phone conversation make me have fear to contact them again, so I don't think I feel good to use their service.
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Business's response - on 8/16/2017
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Hello Justin,
I want to sincerely apologize for the service I provided you over the phone on 6/29/17. I reached out to you to follow up on the email I had sent you with pricing and to see if you wanted to schedule a free in-home estimate with one of our window professionals, it was never my intention to make you feel like you were being ignored or rushed! I also apologize that I was not able to give you the final pricing with sales tax included, that is simply something I have no reference to do. Our window professionals have to come to the property to make sure there are no other special circumstances that may adjust the prices I initially gave you and sales tax is something they must calculate using a special spreadsheet to formulate the amount. This is why I had said the the pricing was just an estimate and why we like to encourage the free in-home consultations. It may have come across that I was rushing you because I did have another customer on hold while I was speaking with you but it was never my intention to feel like your call was not important to us!
I am always striving to finds ways to improve and excel as an employee and will make sure that I learn from my mistakes so that this does not happen in the future. I hope you will accept my apology and if you would like to reach out to our company again we would be more then happy to assist you!
Thank you and regards,
Michele - Customer Service Manager
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