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Review 8/27/2009
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I have no idea where to go or what to do. Truman has taken our money and has done nothing for us. In Jaunary we started out talking to a Jack Haskins and then went to A Jennifer Vazquez, and a Janelle Marino and then silence.These people had a "B+" rating when we signed with them in January now I see they have a "F". They promised a money back guarantee but I have left voice mails with no response. I have basically given up and feel my $1550 is gone. My emails all come back like this:
Thank you for emailing me with questions or comments regarding your file. I have received your email message and will be responding to it by no later than the close of next business day.
In the meantime you may also speak with a customer service representative, who has been trained to provide you with a status update on your file, and address any other concerns you might have. Customer Service can be reached at 786.735.1991 Option 2.
Thank you for contacting Truman Foreclosure Assistance.
Sincerely,
Jennifer Vazquez
Senior Mitigator
Truman Foreclosure Assistance, LLC.
Toll Free: 877.991.1435
Fax: 877.285.8592
Email: jvazquez@trumanfa.com
Website: www.trumanfa.com
I would call the customer service number and all I got was transferred back to the same voice mail or my favorite I will get with the mitigator and return your call with an update.We have since then hired someone else to try and help us due to my losing my job and now my husbands job is slipping I just want my money back and people to be aware of how they are. I am not sure who to turn to.
Please help. Sincerely tamara and Clifton vanderford
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