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Positive Support Experience
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I would like to formally commend your employee Michael A who I had the pleasure of working with during two instant-chat sessions tonight (the latter of which was Conference ID LWOOS5T). Michael was extremely friendly and courteous, resolved the numerous issues I was experiencing (many of which I had inadvertently created myself) with incredible speed and precision, and kindly explained to me how to avoid similar issues in the future. I feel that my time with Michael was as much a positive support experience as it was a positive learning experience. He absolutely went above and beyond the call of duty to deliver an outstanding customer support experience to a now very happy customer. I know that we only have a couple dozen domain names on our company's account and that this email may not mean a lot to your company in the grand scheme of things, but if I am able to get in touch with someone as knowledgeable and helpful as Michael when I'm having trouble with my account, I can't think of any reason why I'd ever go to another company for a domain or hosting. Many large businesses unfortunately overlook the type of loyalty high-quality support encourages in their client base, and it is clear that you have not. I am very confident that the money we spend with Total Internet Solutions is well spent, and can sleep soundly knowing that the next time I have a question or issue about my InMotion package there will be a competent and extremely pleasant individual available to help out.
Thank you, and I hope that you continue to invest in excellent support personnel – your investment will be returned many times over through client loyalty and word-of-mouth advertising. I also hope that, if possible, you share the success of your business with Michael for his outstanding representation of the company.
Best wishes,
Stan
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