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Review 7/8/2011
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Let me first start off by saying that we were looking for quite some time (since February) to get our roof tear-off done as we had an annoying leak in a trouble spot on our roof that just refused to be fixed. We brought in numerous contractors who gave us their ridiculous and pushy sales pitches, outrageous prices, etc. which did not help with our comfort level. It wasn't so much the prices, it was all about comfort for us as we didn't want to feel that we made a bad decision just based on the price while going with an unknown company. There were some contractors that came in with decent prices, but we were very uncomfortable with in terms of communication. There were some that came in that we were comfortable with to some extent, but their prices were way out of the ballpark. We even brought some of the same contractors back for a 2nd quote which only further made us more confused & frustrated with the whole experience almost forcing us to quit the search & deal with our leak for another year!
In comes Steve Kossover from TLC Home Improvement! Right off the bat, we were very comfortable with Steve who didn't start talking business right away like the other contractors and even had a few jokes to put us at ease with this stressful and frustrating situation. He took the time to get to know my wife & I on a personal level and to see what were our needs exactly before going into the business side of the deal. None of the other contractors bothered to establish any rapport with us as people, instead they viewed us as another sale. Even if they did, it seemed so phony. Steve made us feel comfortable with not only himself, but with the long & well established company known as TLC Home Improvement as well which was very important to us considering how long they have been in business for unlike most of the other companies that we considered. That tells us that they stand behind and guarantee their work to ensure 100% customer satisfaction for the long-term. While TLC Home Improvement's price was not the cheapest, they were the company that we felt the most comfortable with considering the important job of our roof tear-off which supersedes a cheap price. Remember, you get what you pay for so be careful with going the cheap route.
The work was done very quickly & efficiently! We were very happy with the craftsmanship of the work and can't wait to test out the new roof come next rainy season!
Thanks again Steve, TLC Home Improvement, and all the other workers on the job!
We look forward to a trouble-free roof for years to come ... now it's time for the next project!
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