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Review 8/20/2009
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I bought a Sidekick LX 2009 in June 2009. A month later the phone froze and was searching for a signal so I called T-Mobile and they said to troubleshoot it and if that didn't work it might be a signal problem in the area. I called the next day and the issue was not resolved. So they did a factory exchange and I paid for express shipping and yet the phone didn't get to me until the following week, 6 days later! I sent my sidekick back and not on August 17 the new sidekick once again gave me too many technical problems and I called for technical support. They did a warranty exchange and I received the new Sidekick lx 2009 on August 19, 2009. The phone has an orange sticker on the back label and it took 5 tries to get the phone to read my SIM card. Finally I was able to get it started and the phone doesn't read the memory card and it freezes still. So I called once again and they said I had to exchange it for another sidekick and pay full price for the sidekick lx 2009 or downgrade to a phone that is $100 less. I paid $450 for the sidekick 2009. This company and customer service kept transferring me to different specialist and wouldn't resolve my call. 1 hr later it got disconnected. I want to know why I paid $450 for the sidekick 2009 and because the 3 phones sent to me were not working properly I have to pay full price for a new sidekick 2009 or downgrade to a shadow that is $100 less!!! I want to exchange it for a different phone that is of equal value or better even if I pay the difference.
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