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Review 3/30/2011
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This writer witnessed a customer’s dealings with this company. Customer signed a contract back Jan. 2006; Superlative Inc never sent customer any yearly reminders that his contract date would be coming up & it would be self renewing. After several calls this month, attempting to discontinue his service Customer finally got a response from his account manager. It was stated that Customer was responsible for the remaining 9 months of the contract @ $29.99 per month. Customer was faxed over a copy of the 2006 contract; page 3 of the fax appeared blown up & crooked. It seemed to indicate what the tiny illegible print on page two supposedly said (that this was a self renewing contract). Several days of back & forth-going nowhere-conversations went by; the account manger repeatedly stated he could not do anything & no one else in the office could talk to Customer or help Customer. The account manager told Customer he could email accounts@superlative.com with the request to discontinue service but he’s still liable for the remainder of the contract.
This writer did some research and found out Sates are passing laws enforcing regulations for self-renewing contracts to be valid. We live in California; New York has set a precedent for other states that want to impose strict laws, such as: The Customer has to be notified via certified mail or in person within 30 days of the “self renewing contract date”, I believe in CA the print has to be 10 point bold or higher located directly located above the Customers signature clearly stating it’s a self renewing contract.
Anyways, Customer sent email to cancel, a few days later (today) this writer witnessed another phone conversation with the run around. This writer got on the phone with said manager, informing him that the laws have changed since 2006 and his company should be aware that we will not hesitate to file a lawsuit if Customer is billed from this date forth (we would also not hesitate to round up all the customers we could find that have had this problem to join us in a lawsuit).
It should be said that the Customer’s voice tone was always calm and rational, customer even offered to pay for next month. This writer’s voice tone tends not to be as calm; account manager quickly got off the phone still stating there was nothing he could do. 15 minutes later Customer received a phone call from said manager stating Customer should email: Karen Hirsh - Office Manager karen@superlative.com ph 714-693-9555 x217 with the cancelation notice.
Customer did so; and promptly received a very pleasant email from Karen thanking Customer for his business and stating he will not be billed further & the last charges he will see are from 3/1/11.
I hope this helps someone dealing with a company like this, if you’re dealing with this company you can try to work with your “account manager” as we did but I would recommend keeping the “office managers” contact info handy…
Sincerely,
Girlfriend of said Customer
P.S. I found an overwhelming amount of info on self renewing contracts from internet searching. Every state seems to have different laws and there’s a lot of information to weed through, so good luck!
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