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Business's response - on 7/19/2011
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Melody,
We regret the delay in responding to you and we're very sorry to hear that your housekeeper had an unpleasant experience with our technician.
We take complaints like this very seriously and would welcome the opportunity to discuss it with you and investigate further. We make every effort to resolve all instances where a customer is less than 100% satisfied, as indicated by our BBB rating, but we need to hear from you to learn your identity and who the technician in question is.
Please contact us at your earliest convenience and ask to speak with a manager.
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