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Horrible Experience!
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This has been the worst experience of my life with a contractor. I signed the contract with Paradise Swimming Pools & Spas on February 2nd, 2016 and since that day I've had nothing but problems with this company. First, the people at the office are extremely rude and condescending, specially Lori. Because they sub-contract other companies, they never had an answer for me every time I called to know when their people were going to show up at my place. Before they started the construction I was told that I needed a signed form from my neighbor to allow the use of the side of his property for the equipment to enter my backyard. They destroyed a big part of my neighbor's grass and when I asked them about it, they said that according to the contract I was responsible. When they sent the Bobcat the first time, they only pushed the soil and dirt around. The second time they came they put a small mountain of dirt in my neighbor's side and when I asked them to remove it , instead of getting rid of the dirt, they placed it in my front lawn. It took almost a month for them to finally remove it, and they did it because I refused to pay them the final amount. They finished my pool on July 21, 2016 and after the pool was filled my wife and I started to see some white lines on the bottom and sides of the pool. After a few days we realized that the lines were raised bumps and sunken spaces on the diamond brite. Also, the dolphins mosaics that we bought for our pool were installed by Erick (one of Paradise Pools' supervisors) and they were supposed to be at the same level as the diamond brite, but they are not, wherever is a dolphin you can feel a hole in the diamond brite. Since I saw all these defects, I started to call Paradise Pools and they have given me every excuse possible. I've been sending them emails without getting any response. I asked to schedule an appointment with Rick (the owner) which Rachel cancelled due to problems with their internet and phone line. I already paid for a pool that I am not happy with because these defects can be clearly seen during the day and more so at night when the LED lights are on. I'm still waiting for them to give me an answer. I sincerely hope that everyone who wish to build or renovate their pools, will think twice before signing any contract with Paradise Swimming Pools & Spas.
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