|
|
Review 2/27/2011
|
From: David Brusiee [mailto:dbrusiee@comcast.net]
Sent: Wednesday, February 16, 2011 11:01 AM
To: PAC Consumer Relations
Cc: 'David Brusiee'
Subject: New Dryer Installation
Dear Pacific Sales,
Just a quick note to provide some feedback regarding a recent installation
of a new Dryer that I purchased from your company in Dublin, CA located
in the Best Buy facility.
My intent is NOT to just voice a complaint but rather to help you improve the
installation service that you provide using another 3 party agent.
The dryer worked fine after the installation. However later when I needed to move it to remove an item that was dropped behind it I realized that the gas and vent connections were far too short to allow this to happen. In other words there was no real “service loop” provided.
So I had to disconnect both the gas line and the vent pipe to allow the dryer to be moved enough to allow access behind it and retrieve fallen items or to just clean the area.
To eliminate this situation I redid the gas and vent connections using a longer gas line and vent pipe. Basically I had to throw away the original parts for which I had paid $30.00 for.
While doing the installation I noticed that the existing vent pipe to the outside was getting full of lint and needed to be vacuumed out. Also the gas valves were of an old vintage and difficult to use and so I also replaced them.
Now I don’t expect your service contractors to perform the complete reinstallation that I did but they should have “noted” the vent and valve conditions. A clogged vent could cause a fire puts my whole family at risk.
Regarding the “service loop” I think that they should have at least offered an option to do this per a buyer’s request and charge accordingly.
Your thoughts on this installation would be most appreciated. Thanks /DaveB
PS: I can give you all of the sales data if necessary and would accept a refund for the installation kit price.
Dear Mr. Brusiee,
Thank you for taking the time to write to us about your recent purchase and providing feedback. Customer feedback, such as yours, is one of the most important tools we have at our disposal to identify opportunities for improvement.
Furthermore, when something of that nature occurs, our delivery company should to be contacted that way we can dispatch an installer out to correct the issue. We do apologize for the inconvenience this may have caused.
Please be assured that our management will be made aware of this matter, to take the necessary steps to prevent any similar situations from occurring. We do apologize for the inconvenience and frustration you have experienced.
Sincerely,
Pacific Sales/Consumer Relations
3931 Workman Mills Road
Whittier, CA 90601
www.Pacificsales.com
|
|
|
|
|
|
|
|