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Jacob Hansen and Mario Hernandez delivered the highest quality customer service experience
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My experience with Network Capital has been nothing short of amazing. Jacob Hansen, Senior Mortgage Banker and Mario Hernandez, Loan Processor, were both extremely professional and delivered the highest quality customer service experience.
Refinancing can be a daunting task and process, especially when you have four co-applicants, some lenders will not even give you the time of day, they do not want to take the time to fill out an application that big, but Jacob Hansen took the time to understand my situation and worked with me. Both Jacob Hansen and Mario made it extremely easy and turned the entire process into a great experience all the way through for me and my family.
Mario Hernandez was always polite, efficient, and timely. He always returned my calls promptly and was very patient. His communication was always top-notch. He would always ask me if I had any questions, and my answer was always "No, you once again covered everything and answered them all".
I highly recommend Jacob Hansen and Mario Hernandez as a team for your next refinance, both were exceptional to work with. This has been by far my best refinance experience ever.
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