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Nationwide Relocation Negligence
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NRS picked up my stuff on May 4 and were expected to deliver 9-19. Close to the end of the delivery window, no "customer service" agents claimed they were able to find my things, or to ever give me a weight ticket for an accurate price. They just said "it probably hasn't changed from the quote". Right. Subsequent calls later gleaned that my stuff had never left the Houston, TX warehouse it was brought to the day after pickup and it was now two days after end of delivery window. No one ever called to tell me that delivery was not going to happen, no one ever calls you back, endless hold times. They never apologize for the stress they're putting you through, neither do they seem to register that what they're doing is actually a problem. Finally, weeks later, the carrier (which I've found your belongings go through multiple brokers and carriers-NRS-colonial van lines-Allstate relocation) called the day of to schedule delivery for the 24, then called 10 min before delivery and cancelled, and did this multiple times. A week later told me that he tried to deliver last week but I was unable to accept. Not True. My delivery did happen on June 6-a full 16 days after last scheduled delivery date, and my 65" TV was trashed-looked like someone had kicked the screen in, 12/30 boxes looked like they had been thrown off of a truck in motion more than a couple times, and multiple other things were damaged. This company (unless you drop another $500 for full reimbursement insurance) only claims they're liable for 0.60 cents/lb. Unfortunately my $1110 TV only weighs about 50 lbs. I find it horrible that they can blatantly treat your personal belongings like garbage, after promising to care for them, and then claim they're not liable. They should be ashamed. I will fight for my late fees, full reimbursement for the item they completely trashed, and a discount for the misery and stress they have put me through.
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