|
|
Horrible
|
Do not use these guys. We are currently on day 193 of our refinance. Yes. You read that right. Our loan officer (Lori) mishandled our file and is absolutely terrible at communicating. I have never dealt with someone so incompetent at their job. She will not willingly reach out to us. Any and all correspondence has been because we have continuously reached out, to no avail. She has every excuse in the book, as to why this has not closed. Avoid, avoid, avoid is what she's good at. Literally tried to blame us for the hold up and actually threatened not to help us because of this review. We were pushed back because she screwed up our file and is now scrambling to cover her butt. Literally let our file sit for 10 weeks before realizing her mistake. Asked for her managers name and number for months, which she conveniently ignored. When we finally did get her managers name (not from her by the way) and was questioned about our file she straight up lied to the manager. I've called the home office, no one picks up. Left a message, no call back. These people have our financial information and yet we can't get answers? I don't think so. There has got to be a better company with better business practices. Do not use these guys and save yourself the headache. Not to mention they ran credit again without permission because the 90 days was exceeded due to her negligence. I'm not sure how someone so careless can be in this line of work. Absolutely the worst customer service bar none. In process of filing a BBB complaint as well. And now our loan processor (Shawn) has failed to do her job properly so we are again being held up due to inept capabilities. And the so called manager, Armando isn't any better. Doesn't return phone calls, answer e mails. Nothing. Supposedly out loan has been put on hold due to FEMA not loaning in our area. I call B.S. they're just trying to get out of working with us now because they're losing money on the deal due to their negligence. Have half a mind to pursue legal recourse.
This is the most ridiculous company I have ever had the displeasure of working with. Stay far away from these guys.
Go check out their Yelp reviews to get an idea of what you'll be working with. This place is an absolute joke. And they've temporarily "closed" according to Yelp too. Maybe they think that'll stop all the terrible reviews that are flooding in?
The manager just threatened to come after us. When asked what he meant, he said you don't need to know, just that it's going to happen. Cancelled our loan.
And now those recordings with the threats made have conveniently disappeared. This company is a joke. Good thing we filed a report with the sheriff's department.
Contacted HR (Anita) on 12/10, day after Armando made threats against us. Gave them a week to look into and try to make this right. Wasted more of our time, more excuses and no follow through. Seems typical. No return phone calls or updates. Filed our formal BBB complaint on 12/22 and on 12/23 we get a phone call from Anita who claimed that they magically found someone to push the loan through. What a joke. Probably trying to cover up the fact that she didn't do her job either. Shame on us for giving them the opportunity to make this right. We'll see how BBB handles it from here on out.
Never responded to our BBB complaint. We filed with the Department of Financial Protection too. See if that brings anything, these guys do not deserve to be in business.
Our report to the Department of Financial Protection did no good. Lenox lied and had an "explanation" for everything they did wrong. No accountability, no resolution and didn't even address the fact that their manager Armando made threats against us. Seriously, do not waste your time and energy with these guys. Their reviews speak for themselves.
|
|
|
|
|
|
|
|