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Review 4/6/2011
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this company is probably the worst, scammiest company in orange county. ill give you details to illustrate my point. 1. they strive to make the sale. it doesn't count for them if they don't close on the first meeting. its because there are better products out at much cheaper prices. 6 grand is not a good price for a ABS bathtub and thin walls that are glued to the old moldy walls. acrylic is only the very top thin small percent of the panel. go to robert hausner's facebook. his favorite movies are boiler room and glen gary glen ross. that should be a clue. 2 CHECK THIER BBB RATING!!!! 20 complaints and rising but they clearly say in their presentation its 0. which is a clear lie! 3. they have no affiliation with sams club. i checked (dont ask how. it took hours and days). they rent a space from them on a rotating basis. they kick back 10% to them in return. but they shouldnt be with sams club anyhow....drumroll.... 4. because they are 100% subcontractors. sams club requires them to have none. dont let them lie to you. they go through these guys like hotcakes. i requested any one of the two service personnel to fix the problem i had and they both were not with the company anymore... after only 6 months. the first guy left they sent the second then he left too. oh and that means you out in the cold if they aren't licensed or bonded or heaven forbid injure themselves on your property. 5. their financing is a ripoff. you wanna lose your house cause you couldnt afford the expensive payment for a bathtub that costs them 400 dollars? btw, after my ordeal i find that even the walk in tubs are $4k and they charge $15k for it. you will pay 50 percent extra on that financing over only 3 years. thats $10k for a bathtub liner and walls. -> 6. which leak. the bathtub liners are the worst product in existence. unless they are made properly or put in properly. but is 5 hours enough time to install these things? nope. apparently installers at other companies will take all day on a simple install where they dont have any other problems or plumbing to deal with. i contacted the manufactures and competition in several locations to confirm this. i should add after some serious research i found their pricelists. 700 dollars for everything. thats tub, walls, everything. 7. you pay 90%, i will repeat 90% of the total price tag before any work is ever completed. 10 on the sale, 40 on the ordering of materials. 40 when the materials show up and only 10 when they are installed. so you wanna cancel? you are out 90% not 10% restocking. the full 90%!!!! so i was forced to finish the agreement. so thats why they push the sale at the initial meeting. so after you do your research/bbb rating checks/ and workers history it will have been too late to do anything about it. you got nothing to show for it and the loan guys are wanting to take your house in return..... so bottom line is if you wanna go with hausner buyer be ware. i made exact points and not just say customer service is terrible. (which it is-apparently customer service should be named litigation avoidance) so good luck. this took me forever to come up with so i hope this helps someone especially old people since i imagine that's who they are targeting. btw. i went to their website today. i wonder who won the makeover... i know they dont have 20k to give away.
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