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Review 11/1/2010
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Krohn and Moss took more than a year to retrieve monetary damages of $500 for a defective laptop but in the end received thousands of dollars by dragging out the process for their benefit, not ours. If your lemon law item is small, such as in our case, do not use their service. They have a MINIMUM litigation fee of $2650.00 regardless of how little time initially is spent on your case. This mandatory fee was never mentioned verbally by an attorney or representative until the litigant in our case made their first offer. Furthermore all the emails and initial paperwork, states "NO ATTORNEY'S FEE'S EVER" which is extremely misleading. By the time we realized that, it was too late. We could not stop the legal process because Krohn and Moss threatened us with the entire $2,650.00 fee, even though all they had done was write a demand letter and had a few phone consultations. PLEASE READ the small print! This law firm knows how to work the system under CA law for their benefit, not the consumers. All we asked for in resolution was for Krohn and Moss to change their procedures so no other consumer will have to experience the nightmare we did. However, Krohn and Moss repeatedly denies (lies) any wrong doing even though they mislead us as consumers by stating over and over again "NO ATTORNEY'S FEE'S EVER". If what happened to us was unintentional by this company or if we were just an exception, they would not continue to lie. The BBB states our complaint was resolve satisfactory, it was not. Because of this, we've also had to also file a complaint with the California State Bar Association and this investigation is ongoing as of 10/31/10. My husband and I continue to pursue this matter law firms who charge predatory fee's are held accountable.
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