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Review 11/5/2010
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I purchased a certified Toyota corolla 2009 on 11/1/10 .I did noticed that back door's color is different.They just blamed night and lack of light .The day after when I check the whole car I noticed that the door has been painted.and based on Keyes Dealer's words that we can not even change a lights when it is certified.
I was surprised...I went to my body shop and they assured me the door is painted(I do have some pictures of car)...i drove to Dealer and they said "Sales Manager" just left and he will take care of it tomorrow and assured me they are going to fix it for me.
The day after i went there and asked for sales manager and the answer was surprising again " Today he is off".
And I did want to talk with someone who is in charge. i felt it is so insulting and being played.After a long time someone appeared and said "yes it is painted" .
I did mention that as you informed me you can not do this .
And they offered me to return it back and choose another one, which i did and when i wanted to special offer for inconvenience they caused...But indeed they did nothing .
i asked for special service or offer again but they refused .I wanted to talk with General manager or someone who is really in charge they did mention " it is not going to help"...one of sales consultant yelled " just Cancel it ".and gave me attitude.
Just imagine how sad I was with the customer service they gave me.I used to have a Toyota and my all family drive Toyota .but now i am losing my trust in Toyota.I do believe Toyota is going to lose a customer who is about to buy a car .and for sure he is going to share his experience with everyone who wants to buy Toyota.
now I drive a rental car.and it is so hard to me to trust them anymore.
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