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Unreliable service; The store takes NO Responsibility!
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Bottomline: Do NOT jeopardize your car maintenance by getting service with Jiffy Lube! If reliability of service and risk of damage after service are not your top priority, at least DO NOT get the service done in store #01051 (2310 SW Archer Road, Gainesville, FL 32608).
Longer version: I had a three day trip to Orlando and Miami, followed by the International flight of my family. We had prepared for the trip.
On Sunday morning (June 20) I took my car (2018 Toyota Sienna) to Jiffy Lube for oil change. I was initially satisfied with how quick it was done.
Then right before we left Gainesville, traveling less than 15 miles since the oil change, the engine oil light turned on. I took the car to the closest Jiffy Lube (Tower Road) which was closed. I parked the car there overnight to prevent engine problem.
Monday morning, the Jiffy Lube staff at that store checked the oil and confirmed it’s completely empty. He examined the filter and said the filter gasket has been tightened up too much and thus broken into two halves. He fixed the issue and refilled the oil.
Right after the fix, I took my car to the previous Jiffy Lube store on Archer Road and explained to the manager what happened and said I will follow up after my trip. As a result of the oil change issue, I missed my hotel reservation and was at the risk of missing the international flight, let alone the potential risk of engine break down (several thousand dollars), risk of someone breaking through my car parked overnight at the store spot, and putting my family’s safety in jeopardy.
Once I returned from the trip, I went to the Jiffy Lube store at Archer Road and talked to the manager and assistant manager, more than ten times in person and over the phone. They delayed any response saying they needed to talk to their upper managers, and refused to accept full responsibility for their mistake, by at least refunding me what they had charged for the oil change. They tried their best to refuse by putting all decision making responsibility on higher management, and then not accepting it.
Last time I went there in person to discuss it with the manager. The manager told me to stay in the lobby while he and the other person were working on the cars. From 10:10 AM to 10:40 AM, they worked on 4-5 cars without respecting my time, and refused to talk, so I left. This whole back and forth took 25 days.
To conclude that, I will NEVER EVER go to jiffy lube again to get any car maintenance. I discourage you from doing so. What price are you willing to pay and how much risk do you take, in exchange for a little faster service? THINK TWICE!
P.S. All documents (including the receipt, observation by the second mechanic, and images) are available. The is no “Upload” button here.
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