Andrew R.'s review of Impac Mortgage

Impac Mortgage

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Complaint Posted 3/2/2013
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Lies and misleading company buyers beware!
I received emails for a loan modification from IMPAC who owns the mortgage on my home (with rental property in back). It was a tough time for me going through divorce, two children(my custody) one with special needs. I was relieved. I have great credit score and never late in 15 YEARS! So I sent my documents and got approved. I am told I have to pay my fee first, which turns out to be ILLEGAL in the State of California. My approval letter and instructions seemed fine so I agreed. I was instructed in the documents not to pay the next two mortgage payments while the documents are processed. 12/18/2012 The documents arrived and they want $6,000 in escrow account for taxes and home ins. Both of which I paid. I try to work it out with them. They went on vacation. They agree to cancel but have not refunded my money yet 3/1/2013. They then said I was late on my mortgage payment by 18 days and my credit is shot. Now I am selling my home and I won't be able to buy a new one because of them. BE WARNED!
 
 
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (949) 475-3600 Address   19500 Jamboree Road
Irvine, CA 92612
Website   http://www.impaccompanies.com Email   kerry.swancutt@impaccompanies.com
Contact   Kerry Swancutt Other  
 
 
 
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