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High Fees and Massive Frustration
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TLDR: If you want to stay out of litigation, stay away from this company.
Our community did a lot of research before settling on this company. They talked the talk when we hired them and even started off being one of the best companies we'd worked with when Larry, our first manager there, was handling things. Then we got transferred to another manager and quickly learned that it wasn't the company that was good, only the particular manager at the company. The new manager we had stopped doing anything and eventually quit, which seems to be a common theme for HOA Organizers. We then got transferred to another manager, then another, then another... See the pattern?! The last manager had no experience managing when they were brought on and we were in the middle of a huge, very expensive maintenance that she just couldn't handle.
In addition to not fulfilling many of the terms of their contract and generally being MIA, they also jacked up out monthly costs by 50% after only a couple years. They didn't visit the property, didn't respond to maintenance requests, and their "emergency" call line was a call center in the Philippines that wouldn't actually do anything. They would just leave a message for the manager so you might get a call back in a few days about your urgent issue, if you're lucky. They also don't know how to use their own project management software so expect to be buried in hundreds of poorly written emails back and forth just to get things handled.
We've had a number of owners get to the point where they had to threaten litigation just to get things done. If you don't want to hang out in court all day, you should probably avoid this company.
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