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proactive
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s a proactive customer, and very upset with the call center. because they charged my account but didn't ship the product. i called to cancel the
account and get a refund, after a long phone call and much frustration, the csr agreed to reverse the charges and cancel the account. i did see that they refunded my bank account so that was the end of it. until just this morning when i was checking my bank account, and to my surprise that it was
another $39.95 charge from proactive, still no product. I called the call
center and again reiterated my frustration in hope to find some relief that it was only a mistake and hoping that they would reverse the charge asap,after all it is around christmas and i don't have a lot of money.
Boy, was i surprised with they way both the csr and supervisor dealt with me.
they were rude unprofessional and told me that i had never told the previous csr to cancel the shipment in other words saying that i was lying. i asked the supervisor to email me a cancellation so i would be at peace; however,
he refused to do so because his call center doesn't have the capability to send emails. according to him i have to wait until the system decides to generate an email.
i hope i get some help from this website, because i'm afraid that proactive will continue to take money out of my bank account because they have my debit card information....i know that this is illegal, but apparently this company can get way with it. what a shame!!!!!if i don't get a quick response from this website i will wright a letter to the attorney general of pa and see what can be don.
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Business's response - by GR CETon 12/20/2011
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Dear Sandra,
I read your review on Trustlink and would like to follow up on this matter. May I ask you to send me an email to customerservice@guthy-renker.com. I'd like to understand what has happened and find a resolution to your satisfaction.
I am very sorry you had this experience.
Kind regards,
Tom
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