|
|
Review 9/27/2011
|
|
I’m very pleased with my experience with Group ISO. They seem to share my business philosophy- “Make it easy for your customers to do business with you.”
They deliver a high level of personalized service that started with the sales process. The Merchant Services Representative, Rosalyn Jopski, who contacted me by phone right after I made a website inquiry was more of a facilitator and helper than a sales person. She guided me and answered my many questions. This is the first merchant account I’ve had and I didn’t know even the basic way they work or any of the terminology. She communicated the rates and charges in a way I could understand with no hidden, undisclosed fees. Roslyn was very patient and helpful to me in understanding it all. Though she asked to sign me up when it was appropriate, she never pushed.
Rosalyn’s excellent personalized service continued through the sign up process and once the account was established when I had questions.
Group ISO has a robust and informative website. The paper statement was clear and easy to understand too.
I did compare rates before signing up. All the other vendors, including my bank, quoted their “fantastic, unbeatable” rates in such a way as to make it nearly impossible to compare apples to apples. Once I uncovered all the fine print from those other vendors their rates were much higher than Group ISO.
Thanks Rosalyn and Group ISO for a job well done!
Kevin Wood
Clean and Neat Installation
|
|
|
|
|
|
|
|