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It would appear they are just after your shekels and could care less about customer satisfaction
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I received a dry fruit and nut wheel from GK. My friends paid $60 for soft inedible cashews, pistachios and almonds, apparently, due to the dried apricots and apples. I'd like to believe it wasn't old, so it simply needs to be packaged differently. Their customer service or lack thereof has yet to acknowledge me since I let them know how my gift arrived. They also do no post ingredients, so you have no idea what oils are used for the nuts nor if the dried fruit has sulfites. That was the one thing I did get a reply on. The dried fruit does contain sulfites.
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