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Review 7/6/2010
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I took my PS3 in for YLOD error. They fixed that but destroyed my blu ray drive making the console useless. When I questioned Chip/Dean (same person, 2 different names) he called me a co**sucker and shouted other profanities and then hung up the phone. When I went to retrieve my destroyed console, Chip/Dean didn't have the nerve to show his face. He claims to have fixed thousands of game consoles but has only been in business a few months. Their office is a dingy, disgusting little place with dogs in it. Part of his high tech repair equipment is an electric skillet. I have filed a complaint with the BBB and have been waiting 3 weeks and they have still yet to respond. This "company" is the most unprofessional disgrace of a business I have ever encountered.
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Business's response - by Chipon 7/15/2010
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We are deeply disappointed that Mr. Manville was dissatisfied with the level of satisfaction he desired from GATpro. Although we were unable to repair his Playstation 3 (PS3) gaming system, Mr. Manville was not charged for any services rendered. We do not charge customers for systems that are not repairable. There are no “bench tech” fees or minimum charges. That has been our policy since our first day of operation.
In the case of Mr. Manville, his box was submitted to us for an error code indicative to overheating. We initially repaired this issue only to discover that the system still was not operable. After exhaustive repairs to the units power supply, fan and replacement of the internal Blu-ray disk player, we realized that Mr. Manville’s PS3 system was beyond repair. In general, less than 5% of these systems are not repairable by any technician or company. When gaming systems overheat excessively or exposed to poor handling by the user, they can potentially short circuit key components or even the motherboard.
To reiterate, Mr. Manville did not pay any fees for services rendered and was given his exact system back along with a game called “Read Dead Redemption” that was in the Blu-ray player and removed during the repair process. GATpro does not earn anything by not fixing our customer’s systems.
Our normal turnaround time is approximately 24 hours. Due to the circumstances mentioned above, 6 days was certainly required to exhaust every possible option of repair.
We feel that Mr. Manville has been made whole with the return of his system, game and extensive attempts at repair. We regret that he feels miss-treated in any way.
Please do not hesitate to contact me if there are any questions or concerns.
Regards,
A.F. Dean
President
GATpro
888-611-4349
Adean@gatpro.com
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