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Incomplete work, Deceitful and Unsafe Practices
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One month ago, on 2/17. FHIA removed my bay window and boarded it up after creating an open structure and a safety hazard in an occupied dwelling. FHIA did not adhere to the terms of our contract. This matter is pending still awaiting resolution.
The project manager. Andrew and Jose' the operations manager initially stated that FHIA would work with the selected contractor to remove remaining Bay windows and coordinate the installation of the Bay windows since the window installation is integrated with the identified repairs and and requires FHIA to return with the windows..
For more than 2 weeks. FHIA"s assigned project manager and his superior,, the operations manager continue to be non responsive to my calls. emails or text messages although this is an emergency situation, requiring immediate attention.
I have made countless attempts to work with FHIA representatives to resume installation if the bay window and complete the remaining window installation and all of the unfinished work. Due to the utter disregard for the matter I have sought legal representation to assist with bringing resolution to the matter.
Other concerns are:
*The quality of the work is below average...lots of damage to the walls and window sills from removing windows
*On day 1, the installers broke a Tiffany reading lamp and tried to cover it up
* The communication stopped after I was approached by the brother of the project's manager boss to compete the repairs and install the Bay window which FHIA is being paid to do...essentially tried to double charge me.
*The operations manager denied having prior conversations with me and suggested that I had spoken to someone with his same name and extension number.
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