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A total scam
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ATTENTION: Florida home improvement & Dividend
Post construction with Florida home improvement, I have numerous complaints. I spoke directly with Beth from home improvement to fix the problem. I even scheduled multiple appointments for the month of February and March. The last appointment was for 3/21/2019 with the contractor Jose to come look at the unfinished work for evaluation and he never followed up. Jose whose phone number is (954) 649-5348. He continues to schedule appointments with me and never shows up. Furthermore, no one has reached out to me to fix this problem or have another contractor follow up with my complaints. The construction was supposedly completed at the end of January and it is now April 8, 2019 and this problem is still not resolved. The doorway structure has multiple structural defects. I have attached pictures.
I originally spoke with Devon Hampton Senior design partner Lic: cgc061890/Lic:ccc1330461 he promised me a finished product within 24hrs, I feel as though I have been baited and my concerns are not being met. I contacted Florida home improvement within a few days of the door being installed with a complaint of the door being unable to lock. This was supposed to be a great experience instead It has been a huge headache. Furthermore I feel as if I was not only taken advantage of but also baited. My first interaction with Florida Home Improvement was at BJ'S in Tampa Florida where I was promised great service and work for a decent price but also a $500.00 gift card which I received neither. I was also promised $500.00 credit towards my loan that was NEVER applied.
Devin Hampton was the sales person that came to my home and took the card promising me my promotions. When I asked him why he was taking the promotional card he stated he needed to attach it to "my file." When the work started and I spoke to a woman named Donna at the Florida Home Improvement office and I asked her about the promotion she says she has zero knowledge of the promotion and stated that Devon will contact me. Devon never contacted me and when I contacted the company again regarding the promotion and reaching Devon they told me Devon no longer works for them and nobody knew anything.
This has been a HORRIBLE experience. I would like this job finished A.S.A.P or they can take this door out of my home and bring me back my previous door. By April 15th I would like this matter resolved.
The complaints are as follows:
There is a structural defect in the doorway from the top of the door to the bottom of the door
The tile next to the door is uneven and broken in parts from where Florida Home Improvement cut into my floor to install the door
The tile floor they cut into was not replaced with a finished edge. As of now, the walkway of the door is raised and coming up
There are numerous screws protruding through the door frame
Numerous nails are left uncovered
The bottom of the outside door isn’t covered with the plastic cover as promised
The top of the outside door looks like it was broken off and doesn’t look flushed with the extending door
There is damage to the molding surrounding the door
unfinished/patchy molding
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