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The owner-Romy Ricafranca of Express Taxhelp is Unfair to his customers
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This Tax preparer establishment is unfair to his long time customers for the reason that he would prefer to neglect a simple request from his customers. This customers has been doing business with him for many years, but recently requested a digital copy of the customer's 2019 tax preparation which was prepared by his firm. The customer was first promised that the requested digital tax copy of 2019 (which the customer already paid for got lost and needed for an important purpose which cannot wait for personal reasons. The customer pleaded with his lady employee for that digital PDF copies to be send via email attachment to the customer. they tried to delayed and promised their customer that they will send the digital copies but after so many times of promises, they finally told the customer that they cannot send it to the customer the digital pdf copies of his 2019 tax because the customer did not have his tax prepared this time. and that the customer were told that they cannot confirm or deny as to when they can specifically send the digital pdf copies to the customer even after the tax season because according to them they have thousands of tax clients that they have to prepare and the ones that did not submit their tax returns to them will not be entertain and have to wait at their mercy. I found these kind of attitude very unfair and taking advantage of their customer's weakness just because they are safekeeping the customers previous tax documents, we are under their mercy all the time. Don't we have the rights to get and request a digital copies of our digital tax documents even if we have to pay $50.00 according to them? they are still adamant till now. they like to punish their tax customers in any way they can just because you did not have your tax prepraed by them this time. What a corrupt way of doing business this way??? maybe the owner of Express Taxhelp believes that since he is already at the top of his prime by having thousands of his tax clients, he is now Untouchable??? I'm sure there are others who had been abuse by this tax firm that can testify how they treated with their clients that can attest to whenevr given the chance. SPEAK OUT clients and don't be afraid.
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