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Review 9/24/2010
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DO NOT SHOP HERE!!! I ordered a 40" Led tv on 9/4/10 and it was supposed to be delivered in 3-5 business days, that didn't happen, so I called the customer service department and the rep called the delivery company and they
said they hadn't even unpacked the item yet, so needed another week to get it unpacked for delivery. That made me a bit iffy and I wish I had followed my instincts because once the tv was delivered, I hooked it up and tried to enjoy using it, but to my dismay the volume was so low that I had to turn my fan and everything else in the room off just to hear it on MAXIMUM volume level and it still was pretty low. I called customer service about it and they told me to contact the manufacturer and I said I had only had the tv a couple of days and decided that I was completely unhappy with this service, because they said that is how the tv is supposed to play and one rep said it could have optional surround sound for the tv and then tried to change what he said after I told him that the tv comes with surround sound it is part of the tv package. I actually own a smaller lcd tv that is three times the volume of this tv and that is crazy. This is the most unacceptable service ever and I am not used to or appreciating this at all. I would like to return the tv, get my refund and have no further dealings with this company and suggest any one even considering making a purchase, please heed to our complaints and see beforehand what you are in for. I wish I had found this before I bought from them. I hope we can all help someone else avoid having this same bad service. I wish they offerred minus stars because even one star is far too much for this service.
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Business's response - by Donovanon 9/29/2010
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Thank you for contacting us. We apologize for the inconvenience this has caused you. Our TV policy states that the manufacturer or an authorized dealer will take care of the warranty. eCOST.com does not break the manufacturer's seal to test any product. If you have contacted the manufacturer and they cannot or will not repair/replace the unit, please call me t 800-555-3613 ex 4127 and I will be more than happy to intervene with the manufacturer on your behalf. You are a valued customer and we appreciate your business.
Linda Potter
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