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Review 7/28/2009
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I sent my son (17 y/o minor) to the Burbank location for a simple oil change.
Once there they quoted him a reasonable price for the oil change and service was started. The "advisor" came back telling him that they had to "flush the engine or they wouldn't be able to change the oil", gave him a quote that he understood to included everything (not in addition to) and not knowing otherwise he agreed. (The car was just serviced by the dealership in November prior to purchase). A few minutes later they came back again telling him that they had to "flush and service the transmission, the factory recommends it", again he is 17 and didn't know that they were working/upselling him. Final bill came to more than 7x the amount quoted!
He was very upset as he only had $120 on him and EZ Lube would not negotiate and would not give him his car or keys - told him that he would have to walk, pay in full or give them all his cash and leave his cell phone and i-pod!
I called and politely tried to work this out, the manager was conveniently "unavailable", asst. mgr AJ Smith was of no help and actually quite rude. I called corporate, "Hugo" who is supposedly the Dist. Mgr was no help either, he didn't want to hear about anything and kept repeating corporate policy that if work is okayed, bill is due in full. No one had any concern that they took complete advantage of a minor, misled him, etc.
They have lost any future business from me, my family, friends, etc. Their short-sightedness for a quick larger buck has cost them untold thousands in future business....an honest, helpful service would have gone so much further and shown a future customer that people/businesses could be trusted.....PLEASE DO NOT EVER USE EZ LUBE !!!! they should be call ex-lube
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