Mike T.'s review of Dura Tex Systems

Dura Tex Systems

         
Customer Reviews & Ratings
Complaint Posted 7/31/2011
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Review 7/31/2011
Contracted for the company (which also operates under the names Microbial Solutions and OC Decks) to install a waterproof decking system on my roof balcony. During construction work was often not done to code and of poor quality (the company corrected problems but only if pointed out to them and they did replace the crew working on my job); the company tried substituting cheaper and inferior materials without notice nor price adjustment despite the fact the contract specified certain materials were to be used (the deck railing they tried to substitute wasn't even compliant with California building codes); once we were into the project suddenly the company said they needed 30% more money to complete the job despite the fact this was a lump sum contract and when I objected they walked off the job for two weeks until I agreed to pay more money; when bidding on the project they professed to have experience in installing composite railings and it was obvious they had no idea what they were doing and the railing manufacturer had to send their area rep out to hold a training course for the workers; the company insisted I personally go out and purchase the composite deck railing despite the fact the contract said they would "furnish & install" the railing; the company required a 50% down payment which I understand is too high and illegal in California; etc.

The company demonstrated a willful disregard for the contract and played hardball until I threatened to elevate the matter to the State authorities and their bonding company. I have spent much of my career in construction and have never seen anything like this.
 
 
 
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Additional Business Information
Hours   Phone   (714) 848-7859 Address   9252 Garden Grove Blvd. #21
GARDEN GROVE, CA 92844
Website   Email  
Contact   Tai Youn Kim Other  
 
 
 
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