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RUN AWAY!
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On June 16, 2017, I placed an order for a necklace that would have my cat’s ashes made into it for $1,849. The kit arrived on June 19 with no directions, just a plastic spoon and container. I already felt uncomfortable messing with my pet’s ashes, so I called and was told how many spoonfuls to add. Okay. Whatever.
http://i.imgur.com/a7mxPa1.png
On June 23, I shipped it off via USPS Priority Mail Express. They marked it as “Cremated Remains,” which I didn’t even know was a thing but appreciated a ton, knowing my package would be treated with a bit more respect.
http://i.imgur.com/pf6EVa6.jpg
And this is where the shit hit the fan.
I called Cremation Solutions via the phone number on their website that Saturday just to let them know I’d shipped it out. This wasn’t during their business hours, but I assumed they’d get the message. Monday came around. I heard nothing. I called again. Tuesday came around. Nothing. I called multiple times. Over the course of two weeks, I called every business day with no response. The tracking noted that it had been delivered but no one was there to sign for it, so they’d left a note and it was sitting at the post office.
I was infuriated, upset, distraught that my cat’s ashes might be lost or I was being scammed. I didn’t know what was going on. By the end of the second week, I told myself I’d blast them on social media, as my cat had a pretty hefty following of over 50k on Instagram. So I did that.
https://www.instagram.com/p/BWQI3YMFbtH/
Within 10 minutes, I received a phone call. Ten minutes after two weeks of calling with no answer. They claimed that their phone line hadn’t been working properly and they hadn’t gotten any calls from me besides the one I had left that morning, but they’d been on the other line and were returning it now.
How convenient.
They said that the jeweler, who for the record, was the nicest person I spoke to and I believe contacts through the company so no discredit toward him, had already picked up my package and that USPS just doesn’t update their tracking correctly. They said they’d call him and give me a call back.
Okay.
I get on Facebook to find that my comment and tag had been replied to by Cremation Solutions saying, “We repeatedly replied to this customer and let her know the ashes were picked up right away. The tracking stating that the package was not pick up was just plain wrong and we assured the customer.” Lies. I had been calling every day. No way in hell would I have missed repeated calls.
https://www.facebook.com/DogandACat/posts/242428396247302
I get a phone call back from the guy and he says the jeweler is on the way to pick up my cat’s ashes. Wait, what? Hadn’t he already? Guy on the phone says Facebook guy was thinking I was a different customer from Europe. Okay, whatever. Says the jeweler will probably call me asking for tracking info.
Jeweler was super nice, got my ashes. I called USPS corporate who called that post office just to double check that everything was legit. It was. Cool. I take a nap because I’m stressed out at this point.
I wake up to several of my friends asking if I’d seen my public Facebook page for my cat and dog. I run over to it and find that the person from Cremation Solutions had posted a picture of my cat’s ashes in the plastic jar I’d put them in with the USPS paperwork beneath it displaying my home address. My home address where my dog is often in the backyard. Where 50k+ Instagram followers can now see it. It had been up for hours. (Because let’s get real, my naps are not actually naps as much as sleep.) I delete it because I’m pissed.
http://i.imgur.com/Bqdo4iY.jpg
Jeweler had told me he was going on vacation, but that he’d get to it in probably a few weeks. Life gets busy. Suddenly it’s September 5. I call after hours. Get a call back the next day. Guess they fixed their phone? They say my necklace is done, but they weren’t sure how to send it because Hurricane Harvey. I live in Austin, which was mostly unaffected, but okay. They say Houston is the main hub for mail in Texas. Well, I don’t know about that, but I doubt they’re sending mail through Houston right now. Also, why wasn’t this sent out way the hell before Harvey? Like… It’s been two months.
I get the necklace September 8. I asked them to email me the tracking info because there have been break-ins to our mailboxes. I never got tracking info. It didn’t need a signature, just sat in my mailbox. Whatever, I have it. The certificate says it was created on July 21. So why they didn’t send it out in July. Or August. I don’t know.
http://i.imgur.com/krfOwom.png
http://i.imgur.com/F1iAWlz.jpg
Needless to say, very unprofessional responses. I was harassed on the phone prior trying to get info on colors. They sent out private information on my public pages. Would not recommend going through this company if you can find somewhere else.
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