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Review 10/21/2010
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I recently purchased a vehicle at Chet's Auto and Repair, located in Long Beach, CA. At the time of the purchase I asked Jesse (the individual in which guaranteed me the vehicle was in Excellent condition and stated he knew this due to him performing a recent diagnostic test on the vehicle) if I had any problems with the vehicle could I bring it back for repairs, he said of course I could, no questions asked. After three days of having the vehicle I began to notice oil on the ground of my assigned parking space at my apartment complex, so I called Chet's and spoke with Jesse he told me he would not mind fixing the vehicle at no charge but I had to call him at a later date because he was too busy to take care of it that day. About a week later, I drove to Chet's to ask Jesse if he would please take a look at the car because the amount of fluid leaking from the car had increased significantly, he again told me he did not have time and reassured me the problem was something minor and he would fix it when he had time. I called Chet's back on Saturday October 16, 2010 and Jesse told me to bring my vehicle in and he would take care of it for me. After waiting almost an hour Jesse finally looked at my vehicle and told me it was going to cost me $150.00 to fix the problem he had found. John ( my boyfriend ) told Jesse he did not feel that we should have to pay for the repairs since we were told that it would be fixed free of charge, so john then went to the office where the owner (David) was. John tried to explain the situation but David became immediately upset and began to yell, then threatened John and myself. He told John he was going to kick his ass. I could not believe what was going on and the lack of professionalism David displayed. At that point I knew there was nothing else I could do other than take Chet's Auto Sales and Repair to Court.
I will be taking Chet's Auto to court I no longer feel safe speaking with any of their employees directly since
I was physically threatened.
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