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Review 7/18/2009
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Their claim resolution is very poor. Our home had a sewer flood January 2009. They sent a company out to evacuate the wet carpet, and clean up the imedeate problem. The company they sent told us they were going to do asbestouse testing, and from what I understand the company was paid for it. When our contractor asked for a copy of the report the insurance company didn't have it. The insurance company also said they had paid for the repair work to be done. We reported to them through our contractor that the work was not done. The insurance company sent out another company to inspect that the work was not done. We were assured we would have an answer with in the week after we provided proof that we had some come and roto root the sewere line. We faxed that to the company the insurance company sent out to investigate. That was 3 weeks ago. Our contractor calls the insurance company, and he gets transfered back and forth between the imediate adjuster who is supposed to be handling our claim and her suppervisor. Our contractor has gone to her supervisor's supervisor, and that is how we got the second company the insurance company uses to come investigate.
Help we are stuck in a perverbiale pass the buck with this insurace company.
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