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Review 8/12/2011
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I drove for four hours to get to the dealership AFTER calling them BEFORE I LEFT giving them plenty of time to prepare the vehicle for showing it to me. I get there, look over the vehicle for some time, then I get to the engine. I open up the air cleaner and there is a huge mouse nest that filled the air filter/cleaner compartment with a two-inch hole through the air filter. No windshield washer fluid in the reservoir, also, so I couldn't test that if I wanted to. I refused to turn on the engine to test the vehicle not wanting that garbage from the air filter compartment to get sucked up into the engine. These things are a lack of attention to detail and are so simple to fix. Taking the 10 minutes BEFORE the customer gets there to fix stuff like that would leave a "better taste in the customer's mouth" making them feel better about spending thousands of dollars at their dealership.
The man, Matt (Frank's nephew), who showed me the vehicle was very nice, professional, and sympathetic with me and apologized to me for the inconvenience. We go and talk with Frank about it and blows it all off like it's no big deal - "Don't worry, the engine will just burn the stuff up" were his words. Ya, I don't think so. If I were to go plant a rat's nest in the air cleaner compartment of his vehicle he would be throwing a fit. He said that they would take care of it. My point is that they had plenty of time to prepare the truck for viewing and this presentation of the vehicle was absolutely unprofessional for a dealer asking MORE than retail book for the truck.
The particular truck I looked at was also involved in an accident. He has in his advertisement on ebay that it has never had an accident. Ebay provides an "autocheck" that revealed the accident on record. Frank told me that his carfax says no accident on record. He said, "you get what you pay for" regarding that he pays for carfax. I told him that it looks like he is getting ripped off by carfax because they are not revealing the full details of the car. Oh boy, he didn't like that - you could see his blood boiling. You see, when it comes to Frank, he can dish it out, but as soon as you call him on his BS, he goes ballistic. Very unprofessional and someone who is very unpleasant to deal with.
Frank is extremely arrogant, egotistical, and full of himself. He has no care in the world for inconveniencing a customer. He demands excellent condition retail or more than retail for his cars when they are not in excellent condition. He says that they buy their vehicles for higher prices. Please don't be fooled by that typical auto salesperson jargon. If they purchased their vehicles for near retail and tried to sell them for a little higher they wouldn't be in business!
BUYER BEWARE!!! Take the time to find a different vehicle from someone else and buy it from them!!!
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