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If you only read one review here... make it this one...
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I apologize in advance for the length of this review, but to get an understanding of the situation it had to be long. Im not the type to leave a review (good or bad), but I was left with no choice with my experience the last couple of days. A little background:
work keeps me really busy and I tend to travel a lot around the holidays. It was December 21, I had no Christmas gift for my wife, no time, in the east coast and wouldn't be back home until Christmas Eve. In other words I was ***insert expletive word here***.
I started my hunt for an online shop that can deliver me quality 3 carat diamond earrings by Christmas Eve. After many calls, I had no luck doing so. December 22 comes around and after some more calls and searching, I stumbled across century. I told myself
that this was going to be my last call before I decided to get something other than jewelry. When I called I spoke to Mike and told him my situation. Told him my budget (a considerable amount of money), he placed me on hold for what probably felt like hours
but in actuality was less than 5 minutes. He comes back and asks me the metal I want it set in and the backing. After I tell him he says he says that they still need to manufacture it but he is about 85% sure he can have it done and shipped by the 23rd and
in my hands on the 24th. I figured these were my best odds considering how much effort I put in before this phone call. I gave him my credit card information and prayed. The 23rd rolls around and I figured I would call them at 7pm East coast time (4pm where
they are located) to check on the order. At 5pm East coast time I get a text from my wife saying that I have a package. I wasn't expecting anything that day so I asked her who it's from and she said "Century Inc." I tell her not to open it. I call Century,
ask to speak to Mike and he says he didn't want to risk any UPS delays, merry Christmas and to travel safely back home. I was speechless. I get back home Christmas Eve (today), open the package, see the earrings, some gift wrapping paper and a generic Christmas
card along with a note: "We figured you wouldn't have time to buy gift wrapping paper or a card so here you go. Merry Christmas. Mike" I am left speechless again. I call him again and ask him what he wants for Christmas... He says nothing and he tells me just
to tell my friends. So here I am leaving my first ever and well deserved review. Somewhere along the way companies forgot what good service was all about... Pleased to say that these guys have not forgotten. Mike, if you happen to read this I will be in LA
in January for work... I'm taking you out to lunch. A gift will also be shipped out for you and your colleagues to enjoy on Friday. To the reader: You are probably wondering why I left three stars. In short, I wanted to draw your attention to this review.
I personally never read 5 star reviews. I also don't believe all the other 5 star reviews accurately represent how great of a company this is. Thank you for taking your time to read my feedback - I hope this will help you in your decision making process. Dr.
C.
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