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Review 2/10/2011
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Order #1295416356 for 2 x Samsung 2443BWT monitors, total paid: $763.43
On 1/18 I paid online for these two monitors with PayPal. That day I got an email from California Computer Center saying the item would ship in 5 to 8 business days. I waited a week and heard nothing from them about the item shipping. On 1/25 I called and spoke with John at Order Status. He told me the monitors were in stock locally and “would ship right away”. I then got an email saying they had shipped but would not get any tracking for them for 1 to 3 days. I never saw any tracking numbers, so on 1/31 I called again, finally got John after leaving multiple messages, and he said "If I promise they will ship today with no extra charge, do you want to continue with this order?". When I asked what my options were John then said that "I could cancel the order and get a full refund." Since California Computer did not live up to its previous promises, I decided that cancelling the order and going elsewhere for the monitors was the best thing to do. I asked John how soon I would get my money, and he said "Since it was paid through PayPal I would get my money right away." When I pressed him for a day, he said "You will get your money today or tomorrow". At that point I told John to cancel my order. I then got an email saying my order was cancelled and that I should reply to the email to confirm the cancellation - which I did immediately - and that I would get my money refunded within 2 to 10 days.
After 10 days without seeing any refund, on 2/9 I opened a PayPal dispute for this transaction. On 2/10 at 12:20pm PST I called California Computer again, tried connecting to “Accounting” and got a human named “Kenny”. I described the situation, was told to “please hold while I check it out”, and then told that the money was already refunded to my PayPal account. Since I had checked my PayPal account 10 minutes before calling California Computer and noticed that the account balance was $0.00, I told “Kenny” that I wanted to check my account before I believed him. I checked the account and found that California Computer had issued the refund at 12:22pm PST, in other words “Kenny” had issued it while I was on the phone with him. This could have been done any time after I had cancelled the order, but I had to wait 10 days and make yet one more call to California Computer to back them into a corner and force them to refund my money. This company is one of the worst I have ever dealt with and should be shut down.
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