Thomas O.'s review of Brandsmart USA

Brandsmart USA

         
Customer Reviews & Ratings
Complaint Posted 12/22/2009
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Review 12/22/2009
Purchased a 36' Sylvania TV less than a year ago. TV goes blank, I paid for the warranty/insurance at time of purchase. Set appt for serv. Tech to come out and fix tv, on 11/12/09. Have not heard from Brandsmart since. I have to call them weekly just to get a another story on why the part has not come in yet...Have spoke to VP of customer service and still they are just trying to locate the part. What happened to replacing the TV or atleast a prompt service repair. As of today 12/22/09 the parts are still not in and no clue as to when they will be in or where its at.
 
 
Business's response - by Eydieon 1/18/2010
Dear Thomas, In regards to your review: Our records do indicate a replacement TV was provided to you on December 31, 2009. As an added courtesy, we included with your replacement, a one-year complimentary warranty. This is in addition to the manufacturer's warranty, now giving you two years of service on this TV. Should you have any additional questions or concerns regarding this matter, please direct them to my attention. Sincerely, Eydie Bowe VP of Customer Operations BrandsMart U.S.A. 954-797-4000
 
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Additional Business Information
Hours   Phone   (954) 797-4000 Address   3200 SW 42 St.
Fort Lauderdale, FL 33312
Website   http://www.brandsmartusa.com Email   eydie.bowe@bm1.brandsmart.com
Contact   New Contact Other  
 
 
 
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