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Harassment and Badgering for Complaining
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Feb 2014: Blue tax offers a Workbook for $49.95 as a do it yourself tax relief plan. I ordered the workbook and received NO communication from Blue Tax other than my paypal receipt showing I had purchased it. I waited 2 weeks and did not receive the book.
I reported the issue to Paypal , requested a refund or confirmation of shipping and got an email from Todd Lewis (owner of bluetax) with an apology and "here's your e-book". I escalated my issue to a claim with Paypal and got a rude email from Todd who said
he emailed me the book 3 days earlier. Sorry, Todd, I still don't have the book! I was also working with 2 other reps., John and then David, who quoted $4000 for tax services. Wondering if the tax preparation was equally as dubious as the mysterious Workbook
/Ebook I never received, I told them that I thought Todd was a jerk and I had decided not to use their services. Todd Lewis got a copy of the email I sent to John and David and called me THREE TIMES in less than 10 minutes to agrue, yell and badger me for
expressing my opinion of him. I told him not to call me again on the 2nd phone call or I would report the harassment. He called a third time to continue his harassment, so here I am. They still have not refunded my $49.95 for the Workbook that isn't, and I
don't feel comfortable paying them $4K to do my taxes. I have not signed any contracts with Blue Tax nor will I ever if they treat their customers like this. Shame on you Todd Lewis, bad Business all the way around.
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Business's response - by Blue Taxon 2/27/2014
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Marilyn Demke/earcandles.us/Missouri Scents purchased our "Do It Yourself" kit to get herself on a payment plan with the IRS because she has an outstanding tax debt with the IRS. As soon as she received it, she demanded a refund because she was expecting a tangible workbook. However, now she had the workbook in her procession. The value is the information on the page and not the page it is printed on. Our reps asked Marilyn Demke/ earcandles.us/ Missouri Scents to confirm that she received it and she responded by calling us jerks and hanging up on the phone on us. Thinking we were disconnected on accident, we called back only to have her hang up on us again. We have decided to let Paypal rule on this dispute, as Marilyn Demke has the materials but is not refusing to pay for them.
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