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Review 5/7/2008
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I have had nothing but bad experiences with this company. As a new business, we were unaware of what to expect with a merchant processor. We opted to rent to own the machine & have been charged $50 per month for the past 2 years! Who knows when it will be paid off. Within a couple months, problems happened where the service would not pick up when trying to run a credit card. This continued to happen off & on with messages of "no answer". Each time we called, we were told it was not the service but the machine, but were told they would not send a replacement & we had to be 2 weeks without a machine if we wanted it fixed. When argued with them, they said we had to send ours in first & then they would send a replacement, like we were going to hold onto the "broken" machine. The customer service was horrible. Everyone had a different story & a "I'm not going to help you" attitude. We were even charged $12.50 per month for customer service! The last straw came when we sat on hold for over an hour and a customer service rep with an attitude told us that the machine was broken and there was nothing they could do. We asked to speak to a manager and were given to a manager that told us they could not help us. We told them that we would have to cancel service if we could not get helped as we were paying for a service that was not living up to what it should be. All they had to say was "Go Ahead" with no apology. So we opened an account with our bank. We opted to try the same machine with our new processor as we had been paying on it. The machine worked fine & has not had a problem for the past 8 months! Proof that our machine was not "broken". Upon canceling the service with Bankard, we were told we'd have to wait another 3 weeks to cancel or we'd lose deposits. We waited, were charged again for services, & were told we had to fax in a form with signature that we no longer wanted their services. We did and months later a statement came that we were being charged. I called customer service and they claimed they never got the fax. They had been debiting my account for the whole time that I was supposedly cancelled. When called, they were very oh hum about it as usual & said I had to re-fax in another form. I am not sure when I will be done with this company. It is not fast enough for me! The savings on rates you may save her are not worth the hassle!!
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