Kevin D.'s review of Bankcard USA Merchant Services

Bankcard USA Merchant Services

         
Customer Reviews & Ratings
Complaint Posted 5/27/2011
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Review 5/27/2011
I initially applied with a $10,000 a month account because that was the amount of business that I was doing initially hoping to grow in the future. Two or 3 months later my volume jumped up to about $27,000 in the the 2nd week of the month because one of my products was being discontinued and there was a run on the product. I was hoping to use these funds to make one last purchase. However, to my shock and horror my plans would be completely ruined due Bankcard USA. They started withholding funds and held over $17,000 while I was still shipping the products to customers. After contacting them they told me that I went over my approved account limit and they requested proof that I shipped 10 random orders which I did promptly. However, there were still no monies released and after calling and emailing on a daily basis with no response from Risk Management I was freaked out about what I could do about them STEELING over $17,000. I did research and found that it was in the contract that they could do that but I was wondering if I would EVER get my money back. READ YOUR CONTRACT BEFORE APPLYING FOR ANY MERCHANT ACCOUNT. What bothers me the most was the way that they avoided me for 3 weeks with no response until I emailed my rep in Risk Management saying that I will be contacting the State Attourney and making sure that they are following the letter of the law. Which I believe that they can NOT withhold money for more than 6 months in the state of California and it must be in an non-interest bearing account. Well, then I got a response that they were releasing $11,000 but are withholding a $5,000 reserve. Which they still have 3 months later.
 
 
 
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Additional Business Information
Hours   Phone   (800) 589-8200 Address   28720 Roadside Drive Suite 299
Agoura Hills, CA 91301
Website   Email  
Contact   Shawn Skelton Other  
 
 
 
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