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Review 1/27/2009
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Do not waste your time with this chain of bridal shops. I visited three different locations in Southern California and had problems at every one.
* They overbook their appointments resulting in little to no one-on- one customer service while trying on gowns.
* Their associates are not friendly and seem too busy to help you if
you are not a bride.
* Their associates are ill-equipped to handle situations with
customers and look at you like a "deer in headlights" if you
express a concern or show dissatisfaction.
* Their management is also rude and non-responsive.
* They employ third party seamstresses that are dishonest and
are not at all interested in what the customer wants.
* They created a very negative experience, on mulitple occasions,
and tarnished what should be the happy, fun occasion of picking
out gowns for a wedding.
If I could rate them with ZERO stars, I would. I have my bridesmaid dress, which I had to take to another seamstress for the right alteration (a simple hem), and the style and color is to my liking (which is how Alfred Angelo got ONE STAR).
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